Payout Timing & Failed Payouts

Payouts are initiated 3 days after the order is marked as received or confirmed by the buyer. Once a payout is initiated, it generally takes an additional 2–3 business days for your bank to process the transfer and for the funds to appear in your account.

If your payout has not arrived within 3 business days after it was initiated and the order still shows “Pending Payout,” this usually means:

• Your bank did not accept the payout, which often happens when a debit card is added instead of a checking account to receive payouts, or
• The card or account on file has expired or is no longer valid.

When a payout fails, the system will continue attempting to process the payout until you add a new, valid payment method. Once updated, the payout will automatically be re-initiated to the new bank account.

You can update your payout information directly from your account under the Transactions menu or by clicking “Edit Bank Account” at the top of the Seller Dashboard page.

Please make sure to enter a valid checking account, not a debit card, to ensure the payout is successfully received.